Shipping & Exchanges
Hello Fern offers free shipping on all orders with in Australia. We have a flat rate of $10 for all New Zealand orders. We currently do not ship to any other overseas countries
We use Australia Post to ship out our products. - All orders will be delivered to our local post office within 48 hours of your order (unless otherwise stated on our top banner of website).
All orders with milestone sets will have a tracking number sent via email. If you are ordering a birth announcement or single disc, no tracking will be supplied.
Hello Fern is based in Central/North Queensland. Once packages are handed to Australia post, we have no control on the speed of your delivery. Being in a rural area, postage can take longer then those who live in capital cities
If you need your order within the week, we suggest you pay extra for express.
All orders are packed with care and love to ensure they arrive safely to you. We do, however, not take any responsibility for the poor care taken once it leaves our studio.
Please add this option to your order if you wish your item to be posted express.
This will be posted within 30 hours (on business days only). NOT AVAILABLE FOR NEW ZEALAND CUSTOMERS SORRY
We cannot guarantee the time of this delivering due to the nature of Australia Post. We do live in North Qld so items do not arrive overnight with express. More like 2-3 business days.
Hello Fern will not accept exchanges for those who have a change of mind or if you accidentally ordered the incorrect item.
Hello Fern will however endeavour to help clients in the rare case that your item is faulty.
Our products are natural wooden products; therefore not each disc is the same. There will be some imperfections in laser work due to the natural nature of the product. By purchasing, you acknowledged this and no refund will be issued for change of mind.